We regret that we are unable to ship to the following European destinations: Åland Islands, Canary Islands, DOM-TOM, Channel Islands (including Jersey and Guernsey), Gibraltar, Greenland, Monaco, Faroe Islands, Helgoland, Andorra and San Marino.

We are unable to take orders for delivery to PO Boxes and hotels.

Our Commitment to You

We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order.

About Your Shipment

Items in stock ship the next business day (Monday through Friday excluding holidays).

Items not in stock ship as soon as they become available.

Regardless of the shipment method, you will receive an order confirmation email that will advise you of the estimated shipment date on your order and of any backordered item.

*Please note that all goods are shipped from Europe.

Standard Delivery

Orders arrive within 9-10 business days.

Free Delivery Every Day offer is valid online at shop.LEGO.com and for LEGO® Catalogue telephone orders. Qualifying purchase must be equal to or greater than $400 in merchandise only; any applicable taxes or value of gift cards purchased do not apply to merchandise total. Once your order reaches $400 free standard delivery will automatically be added to your order. If you choose another delivery option, additional charges may apply. 

Once you have placed your order, the LEGO® Group will ship the order the next business day (Monday through Friday excluding holidays). 

For LEGO Pick a Brick, please allow up to 23 business days (Monday through Friday excluding holidays) for delivery.

If you order a large quantity of a custom model, we may combine and ship them in one box.

Saturday delivery is not available

Order Value Standard
NZD 0.00 - NZD 25.00 NZD 40.00
NZD 25.01 - NZD 100.00 NZD 50.00
NZD 100.01 - NZD 175.00 NZD 60.00
NZD 175.01 - NZD 250.00 NZD 70.00
NZD 250.01 - NZD 399.99 NZD 80.00
NZD 400.00+ FREE

Express Delivery

Orders arrive within 3-4 business days.

The LEGO® Group will ship your order the next Tuesday or Thursday.

Saturday delivery is not available.

Order Value Express
NZD 0.00 - NZD 25.00 NZD 70.00
NZD 25.01 - NZD 100.00 NZD 75.00
NZD 100.01 - NZD 175.00 NZD 85.00
NZD 175.01 - NZD 250.00 NZD 95.00
NZD 250.01+ NZD 120.00

Shipping Restrictions

Express shipping is not available for LEGO® gift card orders and LEGO Pick a Brick customized products.

We are unable to take orders for delivery to PO Boxes. Please provide your full address.

Shop.LEGO.com is the official LEGO retail channel; selling LEGO products to individual consumers.

Items in your order may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible and for all taxes, duties, and import fees.

If an order raises security concerns, the LEGO Group reserves the right to hold or cancel an order without a prior notice or explanation.

Delivery & Service Delays

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

Ordering a Gift You Want to Keep Secret?

You can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box and you can specify a “Ship To” address. Have your order sent to a friend or relative’s house or to your place of employment so you can plan a special surprise! If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient (this does not apply to Pick A Brick orders). Your pricing information will, however, be included in your shipping confirmation e-mail.


To see the complete details for Returns, click here.

For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free at 0-800-480-381.