Shipping & Handling

We regret that we are unable to ship to the following European destinations:

Åland Islands, Andorra, Canary Islands, Ceuta, Channel Islands (including Jersey and Guernsey), Faroe Islands, French Overseas Departments and Territories, Gibraltar, Greenland, Heligoland, Madeira, Melilla, Monaco, San Marino and the Azores.

We are unable to take orders for delivery to PO Boxes including Packstations, hotels and freight forwarding services.

We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order.

Choose from these fast, convenient shipping methods:

Details of our shipping costs per country are set out in the table at the end of this section.

International Delivery Times (in business days):

Free delivery is available on orders over a minimum spend depending on the country where you place your order (see table below). Free delivery offer is valid online at shop.LEGO.com and for LEGO® Catalogue telephone orders. Qualifying purchases must be equal to or greater than the threshold value in merchandise only; any charges, Bricks & Pieces or value of gift cards purchased do not apply to the merchandise total.

Minimum spend for free shipping

Once your order reaches the applicable minimum spend, free standard delivery will automatically be added to your order. If you choose another delivery option, additional charges may apply. The LEGO Group reserves the right to terminate or modify (for future contracts) this shipping arrangement at any time without advance notice.

Unless indicated otherwise, please allow 1-2 business days (Monday to Friday, excluding holidays) for the delivery of your order.

Please order by 4pm CET if you wish to receive your order the next day. Valid for metropolitan areas only.

Our shipping charges are set out in the table above. Express shipping is not available for Pick A Brick or Bricks & Pieces orders.

Shop.LEGO.com is the official LEGO® retail channel, selling LEGO products to individual consumers only.

If an order raises security concerns, the LEGO Group reserves the right to hold or cancel an order without prior notice or explanation. We will inform you accordingly without undue delay.

Now you can order a gift for a friend or relative and be sure that your secret is safe! Every order is shipped in a plain box, and you can specify the "Ship To" address. Have your order sent to a friend or relative's house or to your place of employment, so you can plan a special surprise! If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient (this does not apply to Pick A Brick orders). Your pricing information will, however, be included in your shipping confirmation e-mail. 

Click here to see full returns information.

For information about our products, replacement parts, warranty information or for any other questions you may have, please contact our Customer Service team. You’ll find our contact details on LEGO.com/service.