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Shipping & Handling

Our Commitment to You

We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order.

About Your Shipment

  • Items in stock ship the next business day (Monday through Friday excluding holidays) if placed by 11am CST*.
  • Items not in stock ship as soon as they become available.

*All orders are subject to review which may affect shipping times.

  • $0.00 – $500.00 MXN = 90MXN
  • $500.00 - $750.00 MXN = 130MXN
  • $750.00+ MXN = FREE

Estimated Delivery 6-7 business days (Monday through Friday excluding holidays)

Standard Shipping

We love our customers-- get FREE SHIPPING every day on orders of $750! Qualifying purchase include merchandise only; Free shipping will automatically be added to your order. The LEGO Group reserves the right to terminate or modify (for future contracts) this shipping arrangement at any time without advance notice.

Once you have placed your order, the LEGO Group will ship the order the next business day (Monday through Friday excluding holidays). Orders will be delivered within 6-7 business days (Monday through Friday excluding holidays) via FedEx.

Shipping Restrictions

Express shipping is not available for Mexico.

No deliveries can be made to P.O. Boxes and in order to protect our consumers and maintain our commitment to service excellence, we do not ship to Freight Forwarding Services.

We do not require a signature for delivery.

Delivery & Service Delays

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

Ordering a Gift as a Surprise?

You can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box and you can specify a “Ship To” address. Have your order sent to a friend or relative’s house or to your place of employment so you can plan a special surprise!

Tracking Your Package

If you have provided your email address we will send you a ship confirmation email when your order ships. For all orders this email will include a tracking number which you can use to track your package on the appropriate shipping carrier’s website.

Return Policy

We believe our LEGO bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy!

All returns or exchanges must be made within 60 days of receipt of your order and must be accompanied by a Return Authorization Number. To obtain a Return Authorization Number, please call Customer Service at 01800 020 7378 between the hours of 09:00 am – 7:00 pm CST Monday through Friday. Returns of orders that do not include a Return Authorization Number may be subject to additional processing time and delay in crediting your account. The return address information is on the peel off label found on the packing slip and should be applied to the package being returned. All refunds are made in the original payment method. Shipping and handling charges are non-refundable. We recommend using a shipping method that can be tracked and insured for your protection.

Software: Returns are only accepted if the item has not been opened. This includes but is not limited to video games and DVDs. Sorry, we can't accept returns on opened video games and DVDs.

If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. We're always happy to help!

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LEGO México, S.A. de C.V. Paseo Alexander Von Humboldt No. 43 A, Planta Baja Torre II, Lomas Verdes 3ª. Sección Naucálpan de Juárez, Estado de México, 53125 México.

LEGO, the LEGO logo, the Minifigure, DUPLO, the DUPLO logo, BIONICLE, the BIONICLE logo, DIMENSIONS, the DIMENSIONS logo, the FRIENDS logo, the MINIFIGURES logo, MINDSTORMS, the MINDSTORMS EV3 logo, NINJAGO, the NINJAGO logo, NEXO KNIGHTS, and the NEXO KNIGHTS logo are trademarks and/or copyrights of the LEGO Group.

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