Choose from these fast, convenient shipping methods:
• Takes 2 - 4 business days.
• Free on online and telephone orders over 55 €, otherwise 3.50 €*
• Free shipping will automatically apply to your online or telephone order.
*Qualifying purchases must be equal to or greater than the threshold value in merchandise only; any charges, Bricks & Pieces or value of gift cards purchased do not apply to the merchandise total.
• Takes 1-2 business days.
• Please order by 3:30pm CET if you wish to receive your order the next day. Valid for metropolitan areas only.
• Cost of express shipping is 18.00 €
Flexible DHL Parcel Delivery
Your order will be delivered by our partner DHL Parcel. They will send you an email notification that will allow for more delivery options in the event that you are not home:
• Specify a preferred delivery location on your property
• Reschedule your delivery day
• Provide information for a preferred neighbour in your immediate area
If you wish to collect your parcel from a DHL parcel shop, please register on the DHL website before placing your order.
Pick a Brick & Bricks and Pieces
• Please allow 8-9 days for shipping of Pick a Brick and 7 – 10 days for Bricks and pieces orders.
• Express shipping is not available.
• Pick a Brick orders always ship with price and billing details.
Order a gift for your children or friends and be sure that your secret is safe!
• Every order is shipped in a plain box, and you can specify the "Ship To" address such as a relatives house or place of employment.
• If you have requested delivery to an address different from your billing address, price/billing details will not be included since we assume that the delivery is a gift to the recipient.
• Pricing information will be included in your shipping confirmation e-mail.
90 Day Returns Policy
If you’re not completely satisfied with your order you can return it to us FREE of charge within 90 days from the day you receive your parcel.
For more information on how to return your order, please go here.
For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free at 00-800-5346-5555. Please note, when making a return, LEGO will need to share your contact details with our logistics partner in order to have your return collected and processed.
• For information on replacement parts, warranties or for any other questions you may have, please contact our Customer Service team.
• Business days are defined as Monday – Friday excluding bank holidays
• We are unable to take orders for delivery to PO Boxes including Packstations, hotels and freight forwarding services.
• At this time, we cannot accommodate orders to Heligoland.
• The LEGO Group reserves the right to terminate or modify (for future contracts) any shipping arrangements at any time without advance notice.
• If an order raises security concerns, the LEGO Group reserves the right to hold or cancel an order without a prior notice or explanation. We will inform you accordingly.
Through our partnership with the DHL GO Green Service, your LEGO shipment in Germany is Climate neutral. It means that the greenhouse gas emissions linked to your delivery are offset by participating in emissions trading schemes.