What is the difference between a LEGO Gift Card and a LEGO e-Gift Card?
A LEGO Gift Card is a wallet-sized, plastic card that works like a debit card. A LEGO Gift Card can be applied to any LEGO purchase at shop.LEGO.com, by phone order or at any of the LEGO Stores up to the amount for which it was issued, including all merchandise, shipping charges and taxes. A LEGO Gift Card is presented in a small carrier with a personalised letter and shipped via USPS.
A LEGO e-Gift Card is an electronic “card.” A LEGO e-Gift Card can be applied to any LEGO purchase at shop.LEGO.com or by phone order up to the amount for which it was issued, including all merchandise, shipping charges and taxes. A LEGO e-Gift Card is sent via email in HTML format. If the recipient’s email does not accept HTML emails, a text version will automatically be sent. Please Note: E-Gift Card is available on shop.LEGO.com in the following countries: The United Kingdom, Germany and Denmark. Redemption is valid only for the country the e-Gift Card has been purchased in.
Where can I use a LEGO Gift Card or e-Gift Card?
A LEGO Gift Card may be used at shop.LEGO.com, for phone orders or at any of the LEGO Stores.
LEGO e-Gift Cards can only be used online at shop.LEGO.com or for phone orders. They cannot be used at LEGO Brand Retail stores or other retail stores.
How do I redeem a LEGO Gift Card or e-Gift Card?
To redeem a LEGO Gift Card, you’ll need your card number and PIN code. When you receive your plastic LEGO Gift Card, just scratch off the PIN box on the back of the card to see your PIN code. For online orders, enter the Gift Card number and PIN code in the appropriate fields when you check out. For phone orders, the Customer Service Representative will ask you for your Gift Card number and PIN code. For LEGO Store purchases, present your LEGO Gift Card to the Sales Associate.
To redeem a LEGO e-Gift Card, enter the 19-digit code from your LEGO e-Gift Card email in the appropriate fields during checkout, or give the number to the Customer Service Representative when placing a phone order.
Please note, LEGO e-Gift Cards can only be used online at Shop.LEGO.com and for LEGO phone orders. They cannot be used at LEGO Brand Retail stores or other retail stores.
How long does it take to deliver a LEGO Gift Card or e-Gift Card?
A LEGO Gift Card is delivered via Standard Mail free of charge within 4 to 7 business days (Monday to Friday, excluding public holidays).
How can I check the balance on my LEGO Gift Card?
You can check the balance of your LEGO Gift Card online any time by visiting https://shop.lego.com/en-GB/Give-Gift-Card. At this time, you cannot check the balance of your LEGO e-Gift Card.
Do LEGO Gift Cards or e-Gift Cards ever expire?
No. As long as there is value remaining on your LEGO Gift Card or e-Gift Card, it will not expire. And there is no fee for holding on to a card beyond a specified time.
How do I return merchandise purchased with a LEGO Gift Card or e-Gift Card?
The same way you return all other LEGO merchandise. If you request a refund on an item, you will be issued a LEGO Gift Card in the amount of the refund.
What if I accidentally delete the email message with my LEGO e-Gift Card?
Please call us at 1 (800) 835-4386, and we’ll resend the email.
When is my LEGO Gift Card activated?
Your LEGO Gift Card is activated as soon as you receive it
What is the difference between a LEGO Gift Card and a LEGO Gift Certificate?
The LEGO Gift Card is our new Gift Card format. Prior to the introduction of LEGO Gift Cards, we issued LEGO Gift Certificates, which were paper instead of plastic, and LEGO Electronic Gift Certificates, which were simply a different design format than today’s LEGO e-Gift Cards. We no longer issue LEGO Gift Certificates, LEGO e-Gift Certificates or LEGO e-Gift Cards; however, we do still accept them.
What if I still have a LEGO Gift Certificate?
You can still redeem LEGO Gift Certificates at LEGOshop.com or by phone order; however, they are not redeemable in the LEGO Stores.
Can more than one method of payment be used during a purchase?
You may use a LEGO Gift Card or e-Gift Card in combination with a valid credit card if your purchase exceeds your Gift Card or e-Gift Card amount .You may use up to 7 LEGO Gift Cards on a single order, or up to 7 LEGO e-Gift Cards on a single order, but not LEGO Gift Cards and e-Gift Cards in combination toward a single order.
If you want to redeem your LEGO Gift Card or e-Gift Card online, simply place the items you wish to purchase in your shopping bag by clicking the “Add to bag” button next to the desired item(s) and then proceed to checkout.
On the second page of checkout (Payment page) there will be a “Gift Card” section following your order summary with fields to enter your Gift Card number and PIN or e-Gift Card number.
Enter your Gift Card number and PIN or e-Gift Card number and hit APPLY. (Your Gift Card or e-Gift Card will not be applied if you do not hit “Apply” before checking out.) The page will then refresh and automatically apply your Gift Card or e-Gift Card amount to your order.
If the Gift Card or e-Gift Card covers the cost of your order, we will place any remaining balance back in a Gift Card account accessible with your Gift Card or e-Gift Card number. The next time you place an order, you will be able to use that number again to obtain the remaining balance on your Gift Card or e-Gift Card.
If the cost of your order exceeds the amount of your Gift Card or e-Gift Card, you must pay for the balance of the order. We do not accept partial payment by invoice.
LEGO Gift Card and e-Gift Card Conditions of Use
You may use a LEGO Gift Card or e-Gift Card to pay for any item sold on shop.LEGO.com or in the LEGO Catalogue. LEGO Gift Cards only may also be used in the LEGO Stores. LEGO Gift Cards and e-Gift Cards are redeemable for merchandise only, unless cash redemption is permitted by law.
To redeem a LEGO Gift Card, you’ll need the 19-digit number and 4-digit PIN code found on the back of the card. When you receive your plastic LEGO Gift Card, just scratch off the silver PIN box to see your PIN code.
To redeem a LEGO e-Gift Card, you’ll need the 19-digit number from your LEGO e-Gift Card email.
Here is where to find the necessary numbers on your LEGO Gift Card and e-Gift Card:
Phone Order Redemption
If you want to redeem your LEGO Gift Card or e-Gift Card by phone order, simply give your LEGO Gift Card number and PIN or LEGO e-Gift Card number to the Customer Service Representative.
If you want to redeem your LEGO Gift Card at one of the LEGO Stores, simply present your LEGO Gift Card to the Sales Associate. LEGO e-Gift Cards may not be redeemed in-store at this time. LEGO Gift Cards may not be redeemed at any LEGOLAND location.
e-Gift Card Delivery Problems
If the intended recipient of a LEGO e-Gift Card claims he/she never received the e-Gift Card, it is possible that he/she either accidentally deleted the email or may be blocking email from certain addresses. Users of ISPs, such as AOL and Hotmail, have the option of blocking all email messages that originate outside of their domain. If you think this might be the case, please contact the gift recipient first to make sure his/her email is configured to accept emails from LEGO.com.
If the LEGO e-Gift Card was in fact blocked, please contact our Customer Service Representative for assistance at [LOCAL CUSTOMER SERVICE NO] Please have the following information when you call:
LEGO Gift Cards/e-Gift Cards and unused portions of LEGO Gift Cards/e-Gift Cards do not have an expiry date except where required by law.
LEGO Gift Cards/e-Gift Cards are to be used toward the purchase of products listed in the LEGO online store (Shop.LEGO.com) and printed catalogue. LEGO Gift Cards can be redeemed at Shop.LEGO.com, for phone orders or at the LEGO Stores. LEGO e-Gift Cards can be redeemed at Shop.LEGO.com or for phone orders. LEGO Gift Cards/e-Gift Cards can only be redeemed in the country in which they were purchased .
LEGO Gift Cards/e-Gift Cards are redeemable only for merchandise.
LEGO Gift Cards/e-Gift Cards cannot be returned and cannot be exchanged for cash.
Any unused balance will be placed in the recipient's LEGO Gift Card/e-Gift Card account.
If your order exceeds the amount of your LEGO Gift Card/e-Gift Card, you must pay for the balance with another valid method of payment.
LEGO Gift Card cash value is 1/10 of one penny.
The LEGO Shop is not responsible for LEGO Gift Cards/e-Gift Cards that are lost, stolen, destroyed or undelivered because of technical difficulties or inaccurate information, which includes, but is not limited to, physical address and email address. If you have any questions, please contact Customer Service on international freephone at 00-800-5346-1111.
The LEGO Shop is not responsible for the content of text messages accompanying Gift Cards/e-Gift Cards. The buyer of the LEGO Gift Card/e-Gift Card assumes all responsibility for personal messages accompanying Gift Cards/e-Gift Cards.
Shop.LEGO.com will have the right to close customer accounts and request alternative forms of payment if a fraudulently obtained LEGO Gift Card/e-Gift Card is either redeemed through Shop.LEGO.com or redeemed and used to make purchases on Shop.LEGO.com.
VIP points are not earned for the purchase of LEGO Gift cards/e-Gift Cards. However points will be earned on purchases made with gift cards at the time the gift card is redeemed.