Shipping & Handling

We regret that we are unable to ship to the following European destinations: Canary Islands, DOM-TOM, Channel Islands (including Jersey and Guernsey), Gibraltar, Greenland, Monaco, Faroe Islands, Helgoland, Andorra, San Marino, Ceuta, Melilla and Madeira.

Our Commitment to You

We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order.

Choose from these fast, convenient shipping methods:

  • Standard Shipping: Please allow up to 9 business days (Monday through Friday excluding holidays) for the delivery of your order. Our shipping charge is € 11.95 for all orders.
  • Express Shipping: Please allow up to 3 business days (Monday through Friday excluding holidays) for the delivery of your order. Our shipping charge is € 29.00 for all orders.
  • For LEGO Pick a Brick, please allow up to 19 business days (Monday through Friday excluding holidays) for delivery time.
  • Standard and Express deliveries are not made on weekends.
  • We are unable to take orders for delivery to PO Boxes.
  • Please note that orders over € 675 may be subject to an additional shipping charge. Our Consumer Service team will contact you on receipt of your order to inform you about any additional charges which apply to your order. shop.LEGO.com is the official LEGO retail channel; selling LEGO products to individual consumers.

Ordering a Gift You Want to Keep Secret?

Now you can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box, and you can specify the "Ship To" address. Have your order sent to a friend or relative's house or to your place of employment, so you can plan a special surprise!

Returns made easy!

To see the complete details, click here.

Warranty and Product Information

For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free on 800 781 620.