Return Policy

Our Return Promise

We believe our toys must meet and exceed your highest expectations, and our service must live up to the quality of our toys. If for any reason you need to return your order, it’s easy!


Right of withdrawal


You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the goods.
If the contract relates to multiple goods ordered in one order and delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the last good.


To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You can also call our Customer Service which can be contacted from Hungary on 06 80 018 910. We’ve also listed our contact details for your country on LEGO.com/service. You may use the withdrawal form set out at the end of this Return Policy if you wish to withdraw in writing, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

- Effects of withdrawal


If you withdraw from this contract, we shall reimburse you in respect of all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), as quickly as possible and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


You shall send back the goods as quickly as possible and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.


Extended Right of Return

In addition to your legal right of withdrawal you can resign from this contract within 90 days from the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the first good ("extended right of return"). The extended right of return begins 14 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the first good. The extended right of return expires 90 days after the day on which you acquire, or a third party indicated by you (other than the carrier) acquires, physical possession of the first good.

All such returns must be made within 90 days of receipt of your order and must be accompanied by a Return Authorization Number (RA Number) which is set out on a Return Label.


To receive your Return Label and RA Number please contact our Customer Service team on 06 80 018 910. This number works in Hungary; we have also listed local country numbers on LEGO.com/service.


Please note that a return or exchange of an order without the Return Label and RA Number may be subject to additional processing time and may delay crediting your account.

- Effects of the extended right of return

If you resign from this contract using your extended right of return, we shall reimburse to you all payments received from you, including the costs of delivery (in case the whole order is returned), as quickly as possible and in any event not later than 14 days from the day on which we receive the goods back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.


The returned goods must be in the same condition and quantity as delivered to you by us.


Unopened Items: we can exchange or give you a full refund for the item(s).

Opened Items: open LEGO® sets can only be returned for exchange or a credit on your LEGO account. Opened boxed item(s) may be considered for a refund where LEGO products are left intact in their original packaging i.e. plastic bags that hold the LEGO bricks.

Exceptions from the right of withdrawal and the extended right of return


Software: A right of withdrawal does not exist for sealed audio or sealed video recordings or sealed computer software which have been unsealed. This includes but is not limited to video games and DVDs.


Personalized items: A right of withdrawal does not exist for products made to the customer’s specifications or clearly personalized.


If you would like to discuss a return of products, please contact us.


Gift Cards: Gift cards cannot be exchanged for cash.


If for any reason you are not entirely satisfied with an order, please contact our Customer Service team


Call us free from Hungary on 06 80 018 910(when calling the free phone number from a mobile phone you may be charged by your mobile phone operator). The correct phone number for each country is listed on LEGO.com/service.


Click here to e-mail us


All our contact details are listed on LEGO.com/service.

Withdrawal form


(complete and return this form only if you wish to withdraw from the contract)

— To LEGO System A/S, reg. no. 47458714, Åstvej 1, DK-7190 Billund:

— I/We give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),


___________________________
(*) Delete as appropriate

Please send your form to the following address:


LEGO Service – Shop Returns
33 Bath Road
Slough, Berkshire
SL1 3UF
United Kingdom