Your Satisfaction

Only the Best is Good Enough

As a company, our history goes back more than half a century. In 1932, a carpenter-turned-toymaker founded the LEGO Company with the belief, "Only the Best is Good Enough" -- which remains the guiding principle of our company today.

Quality Service is Built into Every LEGO Product

We believe our toys and other products must live up to your highest expectations. And our service must live up to the quality of our toys. We hope that you will be totally satisfied with your order. But if there's any reason you're not, simply return the product you ordered for a replacement, exchange, or prompt refund. All refunds will be credited to the original payment method. Note: Custom items such as Pick A Brick orders cannot be returned or exchanged.

We reserve the right to limit purchase quantities on items at any time, for any reason.

Missing a building piece or LEGO element for the set you just purchased? Can't find your Building Instructions?

No problem – simply get in touch with LEGO Customer Service. You’ll find an email form, the phone number and postal address for your country on