CONDITIONS OF USE

Online Redemption

If you want to redeem your LEGO Gift Card or e-Gift Card online, simply place the items you wish to purchase in your shopping cart by clicking the “Add to Cart” button next to the desired item(s) and then proceed to checkout.

On the second page of checkout (Payment page) there will be a “Gift Card” section following your order summary with fields to enter your Gift Card number and PIN or e-Gift Card number.

Enter your Gift Card number and PIN or e-Gift Card number and hit APPLY. (Your Gift Card or e-Gift Card will not be applied if you do not hit “Apply” before checking out.) The page will then refresh again and automatically apply your Gift Card or e-Gift Card amount to your order.

If the Gift Card or e-Gift Card covers the cost of your order, we will place any remaining balance back in a Gift Card account accessible with your Gift Card or e-Gift Card number. The next time you place an order, you will be able to use that number again to obtain the remaining balance on your Gift Card or e-Gift Card.

If the cost of your order exceeds the amount of your Gift Card or e-Gift Card, you must pay for the balance of the order. We do not accept partial payment by invoice.

LEGO Gift Card and e-Gift Card Conditions of Use

You may use a LEGO Gift Card or e-Gift Card to pay for any item sold on shop.LEGO.com or in the LEGO Catalogue. LEGO Gift Cards only may also be used in the LEGO Stores. LEGO Gift Cards and e-Gift Cards are redeemable for merchandise only, unless cash redemption is permitted by state law.

Redemption Overview

To redeem a LEGO Gift Card, you’ll need the 19-digit number and 4-digit PIN code found on the back of the card. When you receive your plastic LEGO Gift Card, just scratch off the silver PIN box to see your PIN code.

To redeem a LEGO e-Gift Card, you’ll need the 19-digit number from your LEGO e-Gift Card email.

Here is where to find the necessary numbers on your LEGO Gift Card and e-Gift Card:


Phone Order Redemption

If you want to redeem your LEGO Gift Card or e-Gift Card by phone order, simply give your LEGO Gift Card number and PIN or LEGO e-Gift Card number to the Customer Service Representative.

In-Store Redemption

If you want to redeem your LEGO Gift Card at one of the LEGO Stores, simply present your LEGO Gift Card to the Sales Associate. LEGO e-Gift Cards may not be redeemed in-store at this time. LEGO Gift Cards may not be redeemed at any LEGOLAND location.

e-Gift Card Delivery Problems

If the intended recipient of a LEGO e-Gift Card claims he/she never received the e-Gift Card, it is possible that he/she either accidentally deleted the email or may be blocking email from certain addresses. Users of ISPs, such as AOL and Hotmail, have the option of blocking all email messages that originate outside of their domain. If you think this might be the case, please contact the gift recipient first to make sure his/her email is configured to accept emails from LEGO.com.

If the LEGO e-Gift Card was in fact blocked, please contact our Customer Service Representative for assistance at 1-866-371-7010. Please have the following information when you call: