Shipping Policy

Your LEGO order can be shipped direct to you or a friend/relative in North America and even to select countries within Europe and Asia/Pacific.

About Your Shipment

  • Items in stock ship the next business day (Monday through Friday excluding holidays).
  • Items not in stock ship as soon as they become available.
  • Regardless of the shipment method, you will receive an order confirmation email that will advise you of the estimated shipment date on your order and of any backordered item.

 

Order Value Standard Express Shipping
CAD 0.00 - CAD 25.00 CAD 5.95 CAD 15.95
CAD 25.01 - CAD 50.00 CAD 7.95 CAD 17.95
CAD 50.01 - CAD 75.00 CAD 9.95 CAD 19.95
CAD 75.01 - CAD 100.00 CAD 11.95 CAD 21.95
CAD 100.01 - CAD 150.00 CAD 14.95 CAD 24.95
CAD 150.01 - CAD 200.00 CAD 16.95 CAD 26.95
CAD 200.01 - CAD 350.00 CAD 19.95 CAD 29.95
CAD 350.01 - CAD 500.00 CAD 27.95 CAD 37.95.95
CAD 500.01 5% of order value 10% of order value
Estimated Delivery 7-12 business days (Monday through Friday excluding holidays) 3-4 business days (Monday through Friday excluding holidays)


In placing your order, you authorize LEGO Shop at Home to appoint a Canadian customs broker to act on your behalf to obtain customs clearance of your merchandise and remit applicable duties and taxes to Revenue Canada. Amounts received by LEGO Direct for duties and taxes are accepted on your behalf, for the broker.

In returning merchandise to our Canadian address, you authorize the Canadian customs broker to submit a claim for duties and taxes to Revenue Canada on your behalf and to receive, endorse and deposit all such refunds. LEGO Shop at Home will refund the purchase price together with the duties and taxes directly to you, our customers.

Standard Shipping

  • Once you have placed your order, the LEGO® Group will ship the order the next business day (Monday through Friday excluding holidays). Orders arrive within 7-12 business days.
  • For LEGO Pick a Brick, please allow 17-22 business days (Monday through Friday excluding holidays) for delivery time.
  • If you order a large quantity of a custom model, we may combine and ship them in one box.

Express Shipping

  • The LEGO® Group will ship your order the next business day (Monday through Friday excluding holidays). Orders arrive within 3-4 business days (Monday through Friday excluding holidays.
  • Orders will ship via FedEx International Express.
  • Saturday delivery is not available.

Shipping Restrictions

  • Express shipping is not available for LEGO® gift card orders and LEGO Pick a Brick customized products.
  • No deliveries to P.O. Boxes are available for Standard or Express shipments.
  • Shipments will be left without signatures if shipped using the standard shipping service to Canada.
  • Signatures are required for International Express shipments. Carrier will not leave package without someone signing for the shipment.

Delivery & Service Delays

Shipment dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

Ordering a Gift You Want to Keep Secret?

You can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box and you can specify a “Ship To” address. Have your order sent to a friend or relative’s house or to your place of employment so you can plan a special surprise!

Tracking Your Package

Once your order has shipped, tracking information will be included in an email shipment notification addressed to the email used when you originally placed your orders.

Returns

To see the complete details for Returns, click here.

For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free at 1-800-422-5346.