We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order.

Choose from these fast, convenient shipping methods:

•	Standard Shipping:Please allow up to 10 working days for the delivery of your order.
•	Express Shipping:Please allow up to 3 working days for the delivery of your order.

Standard and Express deliveries are not made on weekends. We are unable to take orders for delivery to PO Boxes

Ordering a Gift You Want to Keep Secret?
Now you can order a gift for a friend or relative and be sure your secret is safe! Every order is shipped in a plain box, and you can specify the "Ship To" address. Have your order sent to a friend or relative's house or to your place of employment, so you can plan a special surprise!

Returns made easy!
We believe our toys and other products must meet your highest expectations - and so must our service. Our goal is your complete satisfaction with your order. But if for any reason you're not, you can return the product you ordered for a replacement, exchange, or prompt refund. Returning all or part of your order is easy! Simply follow the instructions on the back of the packing slip that came with your order. All returns are acknowledged by mail or e-mail. To see the complete details, click here .

Warranty and Product Information
For information about our products, replacement parts, warranty information or for any other questions you may have, please call us free on  00800 5346 2222.