As of June 16, 2004, all prices charged are in Canadian dollars. Prior to June 16, 2004, all pricing was in US dollars.

In placing your order, you authorize LEGO Shop at Home to appoint a Canadian customs broker to act on your behalf to obtain customs clearance of your merchandise and remit applicable duties and taxes to Revenue Canada. Amounts received by LEGO Direct for duties and taxes are accepted on your behalf, for the broker.

In returning merchandise to our Canadian address, you authorize the Canadian customs broker to submit a claim for duties and taxes to Revenue Canada on your behalf and to receive, endorse and deposit all such refunds. LEGO Shop at Home will refund the purchase price together with the duties and taxes directly to you, our customers.

Regular Shipping: In-stock orders are shipped within 1-2 business days after they are received. Most customers receive their orders in just 7-12 business days via Canada Post. For LEGO Design byMe and Pick A Brick online products ordered, please allow up to an additional 11 days processing time before the products are shipped. If you order a large quantity of a custom model, we may combine and ship them in one box.

Express Shipping: Express shipping is available for most items for an additional cost (see table below) via Canada Post's Xpresspost service. Express shipments will arrive within 6-7 business days from the day we ship your order. There is no express delivery on weekends.

Once your shipment has cleared Canadian customs, Xpresspost delivers the next business day within the greater Toronto area and 2 business days nationally between major Canadian centers. For more specific delivery timeframes, visit the Canadian Delivery Standards at http://www.canadapost.ca/business/offerings/xpresspost/can/delivery-e.asp.

Other Shipping Information

We believe our toys and other products must live up to your highest expectations. And our service must live up to the quality of our toys. We hope that you will be totally satisfied with your order. But if there's any reason you're not, simply return the product you ordered for a replacement, exchange of prompt refund.

Returning part or all of your order, it's easy! Simply follow the instructions outlined on the reverse side of the packing slip that 's inside your order. All returns are acknowledged by either email or mail.

For information about our products, replacement parts, warranty information or other questions, please contact our Consumer Services Department in North America: 1-800-422-5346 .